FadeGroom Pro Onboarding Guide

Create an account, then complete three short setup stages.

1. About you — business name, phone, city, a short bio.
2. Services, prices and hours — pre-filled with sensible defaults you can change, or just accept.
3. Photo and go live — add a profile photo (you need one to accept your first booking), then agree to the terms. ID and payouts are optional here.

A profile photo isn’t needed to go live, but it is needed to accept a booking, because clients use it to recognise you in person. ID verification is optional and earns a blue verified tick. Payout setup is only required when you accept your first booking.

Have these ready and setup takes minutes:

• A working email address you can open now (you’ll get a 4-digit code)
• Your mobile number
• A clear, front-facing photo of yourself, taken in good light
• Your business or display name and city
• Optional: a government ID and a quick selfie, for the blue tick
• Optional: your bank details, for Stripe payouts

Turn on location access when the app asks. It places you on the map so nearby clients can find you. If you decline, you can type your city instead.

Choose I’m a Pro on the first screen, then pick one way in.

With email

1. Enter your email and choose a password.
2. Fill in stage 1 (below) — your full name and the terms checkbox are on this screen.
3. Enter the 4-digit code we email you. Your account is created once the code is accepted.

With Apple or Google

Tap Continue with Apple or Continue with Google. There’s no password and no email code, and you go straight to stage 1.

If you leave partway through, signing in again takes you back into setup. If you’re still signed in, the Finish setup banner on your dashboard picks up where you stopped.

Fill in the required fields below; Continue stays greyed out until they’re filled.

Your city also puts you on the map. If location access is off, we place your typed city on the map for you. If it can’t be found, the app asks you to check the spelling — clients can’t find a pro without a map position.

Nothing here needs editing. Both screens arrive pre-filled, so you can tap Continue twice and change details later.

Services and prices. We add three common services, each with a 20 starting price in your currency:

Tap the tick on a service to remove it. Tap a field to rename it, change its category, price or duration. Add another service adds a blank one. Clients see the price as “from”, and you confirm the exact price and duration on each booking.

Opening hours. Pre-filled as Monday to Friday 9:00 AM – 8:00 PM, Saturday 9:00 AM – 6:00 PM, and Sunday closed. Tap a day to change its hours, switch it off with the toggle, or add a break such as lunch.

One screen, in this order.

1. Profile photo. Tap the circle to pick a photo. Use a clear, front-facing shot of your face — clients use it to recognise you when you meet. Go live works without a photo, but you can’t accept your first booking until you add one.
2. Verified tick (optional). Upload a government ID and a quick selfie to earn the blue tick. You can do this now or later from Account → Identity verification.
3. Get paid (optional for now). Connect Stripe to receive payouts. You don’t need it to go live, but you do need it to accept your first booking.
4. Terms. Read and accept the Terms of Use and Privacy Notice, confirming you are of the minimum age.
5. Tap Go live.

You appear to clients as soon as all of these are in place. ID verification, Stripe and a profile photo are not on the list — a photo and Stripe are needed to accept your first booking.

Clients see you in search results near your position, within the distance they choose (10 km by default). Pros with a blue tick are always shown.

If something is missing, the Finish setup banner on your dashboard lists exactly what.

Your first booking request.

1. A client sends a request and you get a notification.
2. You have 24 hours to respond. After that the request is cancelled automatically and the client is told to try someone else.
3. To accept, you need a profile photo and a connected Stripe account. If either is missing, the request screen shows a notice and sends you to fix it, for example with the Set up payouts to accept button.
4. Once you accept, the client has 30 minutes to pay. An unpaid booking is cancelled after that and the slot is freed.

Getting paid. Earnings from completed services go into your wallet, minus FadeGroom’s commission. Request a payout any time from Account → Payouts and our team sends it to your connected Stripe account.

The blue tick. Upload a government ID and a selfie from Account → Identity verification. Our team reviews them, and your profile shows the blue verified tick once approved. If a document is rejected you’ll be told why and can upload it again.

If you’re not live yet, a Finish setup banner sits at the top of your dashboard. It names what’s missing (for example “services, opening hours”) and opens setup on the first missing step, so you don’t retype anything.

Everything can also be changed any time from the Account tab:

Portfolio photos aren’t part of setup. Add a few of your best work after you go live — clients are far more likely to book pros who show real work.

Open Account → Help & Support in the app for answers to common questions and a way to contact the team. From a booking, the Get help with this booking link opens support with that booking already attached. For payout problems, use the Contact support link at the bottom of the Payouts screen.